Frequently Asked Questions.
Choose a category to see questions. Click a question to expand the answer.
Orders
How do I place an order?
Select your tag style, add details, choose quantity, then checkout.
Can I edit my order after payment?
Yes—if production hasn’t started. Contact support with your order number.
Do you provide order confirmation?
A confirmation email is sent instantly after successful payment.
How can I track my order?
Once shipped, you’ll receive tracking details via email/WhatsApp.
What if I entered a wrong address?
Message us quickly—address changes are possible before dispatch.
Customisation
Can I add custom names or messages?
Yes—add your text in the custom field before checkout.
Do you support different fonts?
We offer a curated set of fonts to keep the print premium and readable.
Can I print my logo on the tags?
Yes—upload your logo in high quality (PNG/SVG preferred).
Will I get a preview before production?
For logo/custom designs, we can share a proof on request.
Can you match my brand colors?
We try our best—share your HEX/Pantone if available.
Do you offer custom shapes and sizes?
Yes for bulk orders—contact us with your specs.
Shipping
What is the delivery time?
Standard delivery is usually 3–7 business days after dispatch.
Do you ship all over India?
Yes—most PIN codes are serviceable through courier partners.
Do you offer express shipping?
If available for your PIN code, express options appear at checkout.
How do you pack the tags?
We pack tags flat and protected to prevent bending and damage.
What if my package is delayed?
Share your order number—we’ll coordinate with the courier for updates.
Returns
Do you accept returns?
Custom products are typically non-returnable unless damaged/incorrect.
What if I received a damaged item?
Send photos within 48 hours—we’ll arrange a replacement/refund as applicable.
What if the text is printed wrong?
If it’s our mistake, we’ll reprint and resend at no extra cost.
How long do refunds take?
Refunds usually reflect within 5–10 working days depending on bank/payment mode.
Can I cancel my order?
Yes, only before production begins. After that, cancellation isn’t possible.
Payments
What payment methods do you accept?
UPI, cards, net banking, and wallets (options may vary by checkout).
Is COD available?
COD availability depends on your location and order value.
Is my payment secure?
Yes—payments are processed through secure gateways with encryption.
Can I get a GST invoice?
Yes—share your GST details during checkout or contact support right after ordering.
My payment failed—what should I do?
Try again or use a different method. If debited, it usually reverses within 24–72 hours.
Bulk / Wholesale
Do you offer bulk discounts?
Yes—discounts depend on quantity, paper type, and customization level.
What is the minimum bulk quantity?
Minimums vary by design. Share your requirement and we’ll confirm.
Can you create a custom design for my brand?
Yes—send your references, logo, and sizing. We’ll propose a layout.
What’s the bulk production timeline?
Typically 5–12 business days depending on approvals and complexity.
Can you ship bulk orders to multiple addresses?
Yes—share an address list. Additional shipping charges may apply.
How do I contact for wholesale?
Use your support email/WhatsApp and mention “Wholesale” with quantity + design details.
